ClubMovers — Terms of service

Effective Date: August 23rd 2024

These Terms of Service govern your use of the Club Movers website and any moving, delivery, packing, labor, transportation, storage, or related services provided by [Full Legal Business Name], doing business as Club Movers (“Club Movers,” “we,” “us,” or “our”).

By requesting an estimate, booking a service, signing a moving agreement, using our website, or allowing us to begin work, you agree to these Terms. Your written estimate, bill of lading, service order, inventory, change order, and any other signed moving documents are incorporated into these Terms. When those documents conflict with these website Terms, the signed service documents and applicable law will control.

1. Services

Club Movers provides services that may include:

Local household and commercial moving
Loading and unloading
Packing and unpacking
Furniture disassembly and reassembly
Delivery and transportation
Moving labor
Temporary storage or storage coordination
Specialty-item handling when approved in advance

The exact services included in your move will be listed in your written estimate or service agreement. Services not listed may require additional charges and written authorization.

2. Estimates and Not-to-Exceed Pricing

Any quote given by telephone, text message, email, website form, or advertisement is preliminary unless identified as a formal written estimate.

For household moves subject to California law, Club Movers will provide the required written estimate and applicable Not to Exceed price. The Not-to-Exceed amount is the maximum charge for the services and inventory originally described, unless the customer requests or authorizes additional services, additional items, additional stops, increased labor, additional packing, waiting time, storage, or other changes allowed by law.

Pricing may be affected by:

The number and size of items
Stairs, elevators, long carries, or difficult access
Packing materials and packing labor
Travel time, mileage, tolls, parking, and permits
Additional pickup or delivery locations
Oversized, unusually heavy, fragile, or specialty items
Waiting time caused by the customer, building management, or restricted access
Changes made after the estimate is issued

No additional work will be performed without authorization when authorization is required by applicable law.

3. Deposits, Reservations, and Payment

A deposit may be required to reserve a moving date. Deposit terms, including whether the deposit is refundable, will be disclosed before payment.

Unless otherwise stated in writing:

Payment is due upon completion of the service or as specified in the moving agreement.
Customers are responsible for approved additional services and charges.
Accepted payment methods may include cash, credit card, debit card, electronic payment, cashier’s check, or another approved method.
Returned payments, chargebacks, or rejected transactions may result in reasonable fees permitted by law.
Customers may not withhold payment solely because they intend to submit a damage or loss claim.

Any gratuity is optional and is not included unless clearly stated.

4. Cancellations and Rescheduling

Cancellation and rescheduling terms will be stated in your booking confirmation or moving agreement.

Unless a different policy is provided in writing:

Cancellations made at least [48/72] hours before the scheduled arrival time may be eligible for a refund of the deposit.
Late cancellations may result in forfeiture of the deposit.
Same-day cancellations, denied access, or failure to be present may result in a cancellation or minimum-service charge.
Rescheduling is subject to availability and may affect pricing.

Club Movers may reschedule or cancel services because of unsafe conditions, severe weather, vehicle failure, emergencies, government restrictions, labor interruptions, or events beyond our reasonable control. Our responsibility in such circumstances will generally be limited to rescheduling the service or refunding amounts paid for services not performed.

5. Customer Responsibilities

The customer agrees to:

Provide complete and accurate information about the move.
Disclose all items requiring special handling.
Identify stairs, elevators, narrow hallways, long carries, parking restrictions, gated access, and building requirements.
Secure parking permits and elevator reservations unless Club Movers agrees otherwise in writing.
Be present or appoint an authorized adult representative.
Ensure that pickup and delivery locations are safe and legally accessible.
Remove valuables, medications, personal documents, jewelry, cash, and irreplaceable items before the move.
Properly prepare appliances, electronics, and items containing fuel, liquids, gas, or hazardous materials.
Back up computers and electronic devices.
Inspect the premises and shipment before the crew leaves.

The customer is responsible for charges or delays caused by inaccurate or incomplete information.

6. Items We Will Not Transport

Club Movers may refuse to transport:

Illegal items
Firearms or ammunition unless expressly approved and legally permitted
Explosives, fireworks, propane, gasoline, or flammable materials
Hazardous, toxic, corrosive, or regulated substances
Open containers or leaking liquids
Perishable food
Live animals or plants
Cash, jewelry, precious metals, important documents, or collectibles
Prescription medication or medically necessary equipment
Items that are unsafe, unsanitary, infested, structurally unstable, or improperly packed

The customer must disclose any item that could create a safety risk. Club Movers may stop work if hazardous or unsafe conditions are discovered.

7. Packing and Customer-Packed Items

Club Movers is responsible only for packing services specifically included in the service agreement.

For customer-packed boxes:

The customer is responsible for proper packing, sealing, labeling, and internal protection.
We are not responsible for damage caused by inadequate packing, concealed damage, ordinary vibration, or the natural characteristics of the item, except where liability cannot legally be excluded.
Fragile, high-value, or unusual items must be disclosed before the move.

Club Movers may refuse to move any item that is improperly packed or unsafe to handle.

8. Furniture, Appliances, and Specialty Items

The customer must tell us in advance about items such as pianos, safes, pool tables, gym equipment, oversized artwork, antiques, stone furniture, aquariums, commercial appliances, or items requiring special equipment.

Additional charges may apply for:

Disassembly or reassembly
Hoisting
Crating
Specialty equipment
Extra personnel
Third-party technicians
Items exceeding disclosed dimensions or weight

Club Movers does not disconnect or reconnect gas lines, plumbing, hardwired electrical appliances, or specialized equipment unless expressly agreed in writing and performed by a qualified person.

9. Pickup and Delivery Times

Arrival and completion times are estimates unless guaranteed in writing.

Delays may result from traffic, weather, road closures, prior jobs, elevator restrictions, parking conditions, mechanical problems, building access, or other circumstances beyond our reasonable control.

When available, Club Movers may share a truck’s live GPS location as a convenience. GPS information is approximate and does not guarantee an exact arrival time.

10. Damage to Premises

The customer must disclose existing damage, weak flooring, unstable stairs, narrow access, low ceilings, fragile surfaces, or other property conditions.

Club Movers is not responsible for damage resulting from:

Pre-existing defects
Normal wear
Weak or improperly installed flooring, walls, railings, fixtures, or furniture
Items that cannot fit safely through available access
Customer instructions given against our recommendation
Building conditions outside our control

Customers should inspect walls, floors, doors, furniture, and other property before the crew departs and promptly report any visible damage.

11. Loss and Damage Claims

Any claim for loss, damage, delay, or missing property must be submitted according to the time limits and procedures stated in the bill of lading, moving agreement, valuation documents, and applicable law.

A claim should include:

Customer name and move date
Pickup and delivery addresses
Description of the item
Photographs
Proof of ownership and value
Repair estimate or supporting documentation

Do not discard, repair, sell, or alter a damaged item before Club Movers has had a reasonable opportunity to inspect it.

The applicable valuation or liability coverage will be the option selected in the moving documents. Nothing in these Terms replaces any mandatory liability, valuation, or claims rights provided under California or federal law.

12. Limitations of Liability

To the fullest extent allowed by law, Club Movers will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use, lost income, emotional distress, missed appointments, or loss of electronic data.

These limitations do not apply where liability cannot legally be limited, including liability arising from fraud, willful misconduct, gross negligence, or other rights that cannot be waived under applicable law.

Any liability for cargo loss or damage will be determined under the signed moving documents, the customer’s selected valuation option, and applicable law.

13. Third-Party Services

Club Movers may coordinate services performed by third parties, such as storage facilities, crane operators, appliance technicians, specialty movers, or packing suppliers.

When a third party contracts directly with the customer, that provider’s terms and responsibility will apply. Club Movers is not responsible for the independent acts of third parties except where required by law.

14. Photos, Video, and Property Documentation

Club Movers may photograph or record items, access areas, existing damage, truck loading, and completed work for documentation, safety, training, claims handling, and fraud prevention.

We will not use identifiable customer images or private property photographs for advertising without permission, except where incidental use or another lawful basis applies.

15. Website Use

You may use our website only for lawful purposes.

You may not:

Submit false booking information
Attempt to gain unauthorized access to the website
Introduce malware or harmful code
Copy or misuse our branding or content
Interfere with website operation
Use automated systems to scrape or overload the website

Website content is provided for general information and may be updated without notice.

16. Intellectual Property

The Club Movers name, logo, website design, photographs, graphics, text, and other content are owned by or licensed to Club Movers and may not be reproduced or used without written permission.

17. Reviews and Feedback

Customers may provide honest reviews and feedback. Nothing in these Terms restricts a customer from posting an honest review or communicating with a government agency. Federal law generally prohibits standardized contract provisions that penalize customers for honest reviews.

By voluntarily submitting feedback directly to Club Movers, you allow us to use it for operational and promotional purposes, provided we do not materially misrepresent your comments.

18. Privacy

Information collected through our website or during a move will be handled according to our Privacy Policy.

We may use customer information to:

Prepare estimates
Schedule and perform services
Process payments
Communicate about the move
Handle claims and customer support
Prevent fraud
Meet legal, insurance, and recordkeeping obligations

Any privacy promises made by Club Movers must accurately reflect how customer information is handled.

19. Communications Consent

By providing a telephone number or email address, you consent to receive service-related calls, texts, and emails about your estimate, booking, arrival, delivery, payment, and claim.

Marketing messages will be sent only as permitted by law. You may opt out of marketing communications, but you may continue receiving operational messages concerning an active service.

20. Compliance With Moving Documents and Applicable Law

These website Terms supplement, but do not replace, any document or disclosure required by the California Bureau of Household Goods and Services or another regulatory agency.

Club Movers will comply with applicable licensing, insurance, tariff, estimate, contract, bill-of-lading, claims, and consumer-disclosure requirements. The current California maximum-rate tariff for regulated household movers became effective January 1, 2026.

21. Disputes and Governing Law

Before filing a legal claim, the customer and Club Movers agree to make a good-faith attempt to resolve the dispute directly.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any lawsuit that is not subject to another mandatory legal forum must be filed in a court of competent jurisdiction in Los Angeles County, California, unless applicable law requires otherwise.

Optional arbitration language should not be added without review by a California attorney.

22. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be limited or modified only to the extent necessary to make it enforceable.

23. No Waiver

A failure by Club Movers to enforce any provision does not waive our right to enforce it later.

24. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.

Changes will not retroactively alter a signed moving agreement unless both parties agree or the change is required by law.